FAQ Frequently asked questions

The river temperature is always pretty fresh, between 9 and 23°C. We take the temperature daily and communicate it to our guests on our outside boards.

During the nautical activities we offer, you are sure to get wet, even if less than 5% of paddlers actually flip during the descent. If you tend to be cold, wearing a wetsuit, available to rent here or your own, is a great solution to stay comfortable all day.

Please consult the temperature forecast for the day of your activity and plan your clothing and gear accordingly. Always prefer synthetic (fleece, polyester, nylon) and wool to cotton. If there are chances of precipitations, bring along a raincoat or windstopper jacket.

The playground is situated by the Wagamet auditorium. There are 9 modules for children 2 to 12 years old. Parent supervision is required at all times.

All our sites and accommodations have running water that comes from an artesian well that has been successfully tested twice a month in accordance with Quebec drinking water standards. This well is awaiting accreditation by the Ministry of the Environment. Until then, “non-potable” signs must be affixed to each of the water outlets on the site, but no anomalies have ever been detected during regular tests. Certified drinking water is available at the Wagamet community room, near the reception and in the courtyard near the main toilet block.

• A valid credit card is required to make a reservation
• 30% deposit is required upon reservation and the 70% balance needs to be paid 7 days before arrival. Balance will automatically be processed on the credit card.
• For a reservation 7 days in advance or less, the total amount must be paid upfront to secure the reservation.

No refund if:

• You cancel without cancellation insurance less than 30 days before your reservation
• You cancel the same day with the cancellation insurance (it expires at 5:00 p.m. the day before your reservation)

Full refund or possibility of postponement free of charge if:

• You cancel 30 days or more before your reservation
• Government instructions do not allow your stay You are sick (with medical note)
• The cancellation is made by Cime Aventures. *Rain and thunderstorms are not a factor of cancellation by Cime Aventures.
• It is a case of force majeure with proof

Cancellation insurance:

• 10% of the total bill, non-refundable
• Must be purchased at time of booking
• Allows the reimbursement of the entire invoice except the insurance itself
• Expires at 5:00 p.m. the day before the reservation

There is no restaurant or convenience store. The Wagamet Community Hall is open from 7:00 a.m. to 10:00 p.m. Vending machines are available: Coffee, sandwiches, chips, candy, beverages, emergency items for camping, etc.

Wagamet (Oua Ha Mout) is the Mi’qmak name for the Bonaventure River and means “The wave is clear”.

The river that you will have the chance to descend is among the clearest in the world and owes its clarity to the fact that it has its source in the remote and wild environment of the Chic-Chocs mountains. Since the river bed is made up of limestone, very few suspended particles end up in the water, unlike rivers with sandy bottoms.

To protect the river and the Atlantic salmon that call it home, we ask that you:

• Use sunscreen without nano-particles, therefore with a physical and non-chemical screen. It’s better for your skin and the environment. Available for sale here.
• Tie all your belongings in the boat and bring all your garbage, including your cigaret butts.
• Use the existing sanitary facilities on the river

Limited electricity

We have a few sites with 15 amp electricity. It is a limited amperage which does not allow the simultaneous use of several electrical appliances (heating, toaster, microwave, air conditioning, etc.). In case of overload of the circuit (if the breaker jumps), come and tell us at the frontdesk and we will restart it. If you redo what you were doing when the overload happened, it will happen again.

It is very rare that Cime Aventures cancels a departure because of the weather. Our activites take place when it’s raining or when there are chances of electrical storm. Conditions that would cancel our activities are : excessive fload, hurricane or risk or tornado.

If you want to be able to cancel depending on weather, consider purchasing our cancellation insurance for 10% of total reservation. The insurance allows you to cancel or report (if available) up until 5PM the day before your arrival.

You can take possession of your accommodation or campsite at 3:00 p.m. at the earliest.

Our team does its best to clean all accommodation units between 11:00 and 15:00. If the accommodations are ready before, we will be happy to let you settle in early.

You must leave your accommodation by 11:00 on the day of your departure. Failure to respect the departure time will incur additional charges.

Our departures leave on time with punctual people. You must be there 45 minutes before your departure for the Famous tour and the Early Bird tour, as well as all canoe-camping shuttles. Our daily shuttle for people with personnal boat leaves at 4:30 p.m. and will not wait either. If you arrive at or after the shuttle’s departure time, the shuttle will leave without you and without possibility of refund.

For the return shuttles of the Family tour, no one will be left behind: the patroller closing the river ensures that all participants are out of the river.

Are you a person living with a disability? Although nautical activities generally require good mobility, the Family Tour can be adapted to suit particular needs, depending on what they are. In order to adapt our activities to the specific needs of people who visit us, we invite you to contact us either by phone 418-534-2333 or email [email protected] so that we can assess the feasibility of an activity for you.

Pets, on a leash and under supervision, are accepted on the site. In accommodation, they are allowed in the sector of camping sites and cabins 31 and over as well as in the family cabins Orion, Venus, Atlantis and Cassiopée. A maximum of 2 pets are accepted per accommodation unit. An additional $25 fee for cabin stay is charged. You must collect their excrements and dispose of them during in garbage bins your stay. When making your reservation, you must sign online the contract of acceptance of the rules of supervision related to pets on the site.

More information on pets here

No dump station

We do not have a dump station on site or sewer service at campsites. The municipal dump station is located at the Beaubassin beach campground (9km from our place) and is available to everyone at the rate of $5 without reservation.

If you are driving west, there is a free dump station at the New Richmond Information center (45 km from our place).